章节:Abuse and Mental Health Problems of Children, Adolescents, and Families

SC
正确指数:100% 正确的次数:1 错误的次数:0 7697---A third-grade child is referred to the mental health clinic by the school nurse because he is fearful, anxious, and socially isolated. After meeting with the client, the nurse talks with his mother, who says, “It is that school nurse again. She has done nothing but try to make trouble for our family since my son started school. And now you are in on it.” The nurse should respond by saying:

Saunders Comprehensive Review for the NCLEX-RN® Examination, 7e (Saunders Comprehensive Review for Nclex-Rn)

1. “The school nurse is concerned about your son and is only doing her job.”
2. “You do not need to feel singled out. We see a number of children who go to your son’s school.”
3. “You sound pretty angry with the school nurse. Tell me what has happened.”
4. “Let me tell you why your son was referred, and then you can tell me about your concerns.”

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正确答案:
3. “You sound pretty angry with the school nurse. Tell me what has happened.”
解释 :
The mother’s feelings are the priority here. Addressing the mother’s feelings and asking for her view of the situation is most important in building a relationship with the family. Ignoring the mother’s feelings will hinder the relationship. Defending the school nurse and the school puts the client’s mother on the defensive and stifles communication.